RA88 Club Privacy Policy – Member Personal Data Protection

01 Introduction

ra88 club ("we", "Platform" or "ra88 club") is committed to protecting the privacy of every member who uses our services. This document has been drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices.

This privacy policy applies to all users of the platform ra88 club, including website visitors, registered members, and anyone who interacts with any of the services we offer. Please take a moment to read this document carefully, as it contains important information about your rights and how we handle your personal data.

We believe transparency is the foundation of trust. That is why we have written this privacy policy in plain, easy-to-understand language — free of confusing legal jargon — so you know exactly what happens to your information when you use the platform ra88 club.

02 Data Collected

ra88 club only collects data necessary to provide quality, secure services that comply with legal requirements. The following are the categories of data we collect:

A. Registration & Identity Information

• Full name as shown on your identity card or passport
• Date of Birth and Gender
• Email address and mobile phone number
• Current residential address
• Identity card number or passport number (for KYC verification purposes)

B. Financial Information

• Bank account details used for deposits and withdrawals
• E-wallet account number (Touch 'n Go eWallet, Boost, GrabPay)
• Deposit and withdrawal transaction records

C. Platform Usage Data

• Game history and betting records
• Gaming preferences and usage patterns
• Login session time and duration
• Records of interactions with customer support

D. Technical Data

• IP address and estimated geographic location
• Device type, operating system and web browser
• Cookie data and session identifiers
• Error logs and technical diagnostic data

03 How Data Is Collected

Your personal data is collected through several primary channels:

• Directly from you — when you register an account, complete your profile, make a deposit, contact customer support, or fill in any form on the platform.
• Automatically — via cookie technology, tracking pixels, and server logs when you browse and use the platform. ra88 club.
• Through the KYC process — identity verification documents you submitted during the account verification process, including copies of your ID and other supporting documents.
• From legitimate third parties — including payment service providers and identity verification agencies we engage, to the extent necessary to verify your information.

04 Purpose of Data Use

All data we collect is used for legitimate and specific purposes. ra88 club uses your personal data to:

• Account management — creating, verifying, and maintaining your member account, and processing account-related requests.
• Transaction processing — processing deposits, withdrawals, and all financial transactions securely and accurately.
• Legal compliance (KYC/AML) — fulfilling Know Your Customer (KYC) requirements and anti-money laundering obligations as mandated by Malaysian law.
• Security & fraud prevention — identifying and preventing unauthorised access, fraud, account abuse, and other illegal activities.
• Service improvement — analysing usage patterns to improve the platform, introduce new features, and optimise the user experience.
• Service communications — sending important notifications relating to your account, terms changes, transaction confirmations, and security information.
• Promotions & personalised offers — with your consent, sending you information about relevant promotions, bonuses, and offers.
• Customer Support — managing enquiries, complaints, and support requests more efficiently and effectively.

05 Data Sharing

ra88 club does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. However, your data may be shared in the following limited circumstances:

• Approved service providers — companies that help us operate the platform, such as payment gateway providers, gaming software providers, cloud services, and identity verification companies. All such third parties are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.
• Legal requirements — when we are required by Malaysian law or a valid court order to disclose information to competent authorities such as Bank Negara Malaysia, the Royal Malaysia Police, or relevant government agencies.
• Rights & security protection — in cases where disclosure is necessary to protect the rights, property, or safety of ra88 club, our members or the public from fraudulent or criminal activity.
• Business transfers — in the event of a merger, acquisition, or asset sale, your data may be transferred to the successor entity, which will be subject to an equivalent or stricter privacy policy.

In all data-sharing instances, we ensure that the receiving party complies with the required data protection standards and uses the data solely for authorised purposes.

06 Data Security

ra88 club implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, damage, or accidental disclosure.

Security measures we use:

• 256-bit SSL Encryption for all data transmitted between your device and our servers.
• Database-level data encryption — sensitive information such as bank account numbers is stored in encrypted form.
• Two-factor authentication (2FA) available and recommended for all member accounts.
• 24/7 security monitoring by our cybersecurity team to detect and respond to any threats in real time.
• Strict internal access controls — only specifically authorised staff may access member personal data, and every access is recorded in an audit log.
• Periodic penetration testing by independent security experts to identify and patch any system vulnerabilities.

07 Your Rights

As a data subject under Malaysia's PDPA, you have the following rights regarding the personal data we hold about you:

To exercise any of the above rights, contact our customer support team via 24/7 live chat on the platform. We will process your request within 14 working days after identity verification is completed.

08 Cookies & Tracking Technologies

ra88 club uses cookies and similar tracking technologies to ensure the platform functions properly and to provide you with a better experience. The following are the types of cookies we use:

• Essential cookies (required) — required for core platform functions such as login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies — collecting information on how you use the platform (e.g. most frequently visited pages) to help us improve our services. All data is anonymised.
• Preference cookies — saving your preferences such as language and display settings so you do not need to reconfigure them each time you log in.
• Analytics cookies — helps us understand how visitors interact with the platform through trusted third-party analytics services.

You can manage your cookie settings through your web browser. Please note that disabling essential cookies may affect platform functionality ra88 club.

09 Data Storage & Deletion

ra88 club retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by applicable law.

• Active account data — retained for the duration your account remains active and in good standing.
• Financial transaction data — retained for a minimum of 7 years in compliance with Malaysian legal requirements relating to financial records and anti-money laundering.
• KYC data & verification documents — retained for a minimum of 5 years after account closure.
• Support communication logs — retained for 2 years for reference and complaint resolution purposes.
• Closed accounts — basic data is retained for the period required by law before being securely deleted using irreversible deletion methods.

10 Policy Changes

ra88 club reserves the right to update or amend this privacy policy from time to time to reflect changes in our practices, legal requirements, or new platform features. The "Last Updated" date at the top of this document will be revised whenever changes are made.

For significant changes, we will notify you via in-platform notification or your registered email at least 14 days before the changes take effect. Continued use of the platform ra88 club after the effective date of such changes shall be deemed as your acceptance of the updated policy.

We encourage you to check this page regularly to ensure you are always aware of how we protect your privacy.

11 Contact Us

If you have any questions, concerns, or complaints regarding this privacy policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:

You may also refer to FAQ page for answers to commonly asked privacy questions. If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection Malaysia.